Your clinic closed at six.
The phone didn't.
Willa answers the calls your front desk can't — after hours, at weekends, and when your team is already in with a patient. She takes the caller's details, answers the routine questions, and books the appointment.
Incoming call
Willa
Good evening, Brookside Animal Hospital. This is Willa.
Caller
Hi — my dog's been throwing up since dinner. Are you open?
Willa
We closed at six, and we're back at seven-thirty tomorrow morning. If this feels urgent tonight, Gulf Coast Veterinary Emergency is open twenty-four hours — I can give you their number now. Otherwise I can hold you the first slot in the morning.
Caller
Morning's fine, I think he's alright.
Willa
Then you're booked for 7:45 with Dr. Ramos. Can I take your name and a contact number?
An example call.
Four things happened on that call.
- She picked up. First ring, every time. No voicemail, no hold music, no “we're closed” recording.
- She knew your hours. And your services, your prices, your parking, and which vet is in on Thursdays — whatever you tell her.
- She knew when to step back. Willa never gives medical advice. Anything urgent goes straight to your emergency protocol, in your words.
- She wrote it down. A summary of every call lands in your inbox, with the caller's number and what they wanted.
An appointment you'd have lost.
Most people who reach voicemail don't leave one. They call the next clinic on the list. Willa is for the hours when nobody's at the desk — evenings, weekends, lunch, and the stretch of the afternoon when your one receptionist is checking someone out.
Built for independent small animal practices.
WillaPhone is for one-to-three-vet companion animal clinics — the practices where the front desk is one or two people, and the phone rings while they're doing everything else. Not corporate groups, not emergency hospitals that are already staffed overnight.
Three things to set up.
- Keep your number. You forward your line to Willa when you're closed or busy. Nothing changes for your clients.
- Tell her about the clinic. Hours, services, your emergency protocol, how you want callers greeted. This takes about an hour.
- Check your inbox. Call summaries arrive after every call. You adjust what she says as you go.
Who's behind this.
WillaPhone is built and run by Opemipo Odunsi, an independent software developer based in Lagos, Nigeria. It's a small operation — you'll be dealing with me directly, not a support queue.
Get in touch at hello@willaphone.com.